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In November 1998, Malaysia adopted a convergence regulation model with regards to the communications and multimedia industry whereby two new legislations were enacted to give effect to the new regulatory model: the Communications and Multimedia Act 1998 which set out a new regulatory licensing framework for a convergent communications and multimedia industry and the Malaysian Communications and Multimedia Commission Act (1998) which provided for the establishment of the Malaysian Communications and Multimedia Commission (MCMC) on 1 November 1998.
Hence, the regulation of the communications and multimedia industry is now undertaken by the Malaysian Communications and Multimedia Commission. On 1 November 2001, the Malaysian Communications and Multimedia Commission also took over the regulatory functions of the Postal Services Act 1991 and the Digital Signature Act 1997.
Goals
MCMC is entrusted with the role of promoting and regulating the communications and multimedia industry and enforcement of the communications and multimedia laws in Malaysia.
Its primary responsibility is to implement and promote the Government's national policy objectives for the communications and multimedia sector and to oversee the new regulatory framework for the converging industries of telecommunications, broadcasting and on-line activities. The regulations encompass Economic regulation, Technical regulation, Social regulation and Consumer protection.
Consumer Responsibilities
In protecting consumer interests MCMC regulates and promotes the communications and multimedia industry encompassing telecommunications, broadcast, Internet services, postal and courier services, and digital certification.
In its multiple roles and responsibilities the MCMC balances the overall interests of the consumer, industry and investor. It also ensures that consumers have access to competitive pricing, wide choices, quality of service, and suitable broadcast content for Malaysians at affordable price in addition to endeavours to overcome the digital divide.
MCMC’s vision is to be a globally competitive, efficient and increasingly self-regulating communications and multimedia industry generating growth to meet the economic and social needs of Malaysia.
Contact
Malaysian Communications and Multimedia Commission
63000 Cyberjaya
Selangor
Telephone: +60 3 8688 8000
Facsimile: +60 3 8688 1000
E-mail :
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Website : www.skmm.gov.my
Freephone number: 1-800-888-030
SKMM Consumer Complaints Bureau
Malaysian Communications and Multimedia Commission
63000 Cyberjaya
Selangor
Telephone: +60 3 86888000
Facsimile: +60 3 86881880
Complaint Hotline: 1-800-888-030
Email:
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